![]() She eventually went on to help build and lead what blossomed into the current project management office. Kolbas says that one of the changes her team suggested was creating a project management office to coordinate the many business and IT projects that came out of the mousetrap machine’s work. That maps to yet another one of the company’s isms - No. ![]() This mindset was especially helpful during the three years Kolbas worked on the Quicken Loans “mousetrap machine,” a sort of internal SWAT team that infiltrates different business areas, studies their processes and technologies, and then recommends changes for the better. There’s always a solution to everything,” she says. “It’s no longer a matter of if there is a solution, but of pulling in the right folks or of asking the right questions. ![]() 12, “We’ll figure it out.” In her 15 years at Quicken Loans, Kolbas, who rose from a report writer for the mortgage banking group to senior vice president of client platforms, says it has “done a 180” on her approach to any and all challenges, at work and outside. The isms, she says, “are such a positive mindset that it ultimately changes how you feel about life.” “I know it sounds cheesy, but I am a different person than I was on the day I started working here,” says Kristina Kolbas, 39. ![]()
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